This Privacy Policy governs the manner in which livingstlouismo.com collects, uses, maintains, and discloses information collected from users (each, a "User") of the livingstlouismo.com / website ("Site"). This privacy policy applies to the Site and all products and services offered by the Gateway Realty Group.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply identification information personally, except that it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.
Security of Your Personal Information
Gateway Realty Group secures your personal information from unauthorized access, use, or disclosure. Gateway Realty Group uses the following methods for this purpose:
- SSL Protocol. When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Terms and Conditions
When you provide your mobile phone number to Madison Hayes Realty LLC (Gateway Realty Group), you may receive text messages from us regarding your real estate inquiry. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories, including service providers as defined under Sharing Your Personal Information above, exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes related to your real estate inquiry.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at GatewayRealtyGroupSTL@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Web Browser Cookies
Our Site may use "cookies" to enhance the User experience. A user's web browser places cookies on their hard drive for record-keeping and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Analytics. We use Google Analytics to understand how visitors use our site, such as which pages are viewed and for how long. Google Analytics collects information like browser type, device, and pages visited through cookies. It does not give us access to your identity, and we do not sell or share analytics data. You can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout.
Session recording. We also use Microsoft Clarity to see how visitors move through a page, such as where they scroll, click and abandon a form. Clarity masks the text you type into form fields before it leaves your browser, and we use the recordings to improve the Site, not to identify you. You can opt out at clarity.microsoft.com/opt-out.
How We Use Collected Information
livingstlouismo.com may collect and use users' personal information for the following purposes:
- To facilitate account creation and the logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and the logon process for the performance of the contract.
- To send you responsive communications, we use the personal information you provide to us to respond to your inquiries and follow up on your real estate needs in accordance with your preferences. We do not use third-party marketing partners and do not sell or share your personal information for outside marketing purposes.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
Additionally:
- To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site. We may use feedback you provide to improve our products and services.
- To run a promotion, contest, survey or other Site feature.
- To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails. We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How We Protect Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Deletion Request Rights
You have the right to request the deletion of your personal information that we have collected and retained, subject to certain exceptions. Upon receiving and verifying your request, we will delete your personal information from our records, as well as direct our service providers to do the same, unless an exception applies.
We may deny your request to delete your personal information if retaining it is necessary for one or more of the following reasons: (1) Transaction completion: To complete the transaction for which we collected the personal information, provide a requested good or service, fulfill the terms of a warranty or product recall, or perform our contract with you. (2) Security and Fraud: To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, or prosecute those responsible for such activities. (3) Product Improvement: To debug products, identify and repair errors that impair existing intended functionality. (4) Free Speech and Legal Rights: To exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. (5) California Electronic Communications Privacy Act: To comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.). (6) Scientific or Statistical Research: To engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all applicable ethics and privacy laws, when deleting the information may render the research impossible or seriously impair its achievement, provided you previously provided informed consent. (7) Internal Use Expectations: To enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. (8) Legal Obligations: To comply with a legal obligation imposed on us. (9) Internal and Lawful Uses: To make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Please note that these exceptions are designed to ensure compliance with applicable laws and protect legitimate interests. We will carefully evaluate each request and provide a response in accordance with the relevant regulations.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may need to process your data or share your personal information in the following situations:
- Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Telephone Communications and TCPA Compliance
Gateway Realty Group does not engage in unsolicited mass marketing. We do not place cold calls, send unsolicited text messages, or distribute mass email campaigns to individuals who have not first contacted us. All telephone, text, and email communications from Gateway Realty Group are responsive; they are sent only to people who have initiated contact with us by submitting a lead form on our Site, calling us, texting us, or emailing us.
When you initiate contact with Gateway Realty Group through any of those channels and provide your phone number, you consent to receive responsive calls and text messages from Gateway Realty Group regarding your real estate inquiry, including follow-up questions, property updates, appointment scheduling, and ongoing communications related to your real estate needs. These calls and messages may be placed using customer relationship management software that includes automated or technology-assisted dialing features. Your consent to receive these communications is not a condition of purchasing or using any of our services.
Because our communications are responsive to your direct inquiry rather than unsolicited telemarketing, the federal Telephone Consumer Protection Act (TCPA) and the National Do Not Call Registry do not restrict our ability to respond to your specific real estate request. We will not share your phone number with third parties for their marketing purposes.
You may opt out of receiving further communications at any time:
- To stop text messages, reply STOP to any text or contact us at GatewayRealtyGroupSTL@gmail.com or 636-626-0753.
- To stop phone calls, ask any Gateway Realty Group representative to remove your number from our follow-up system, or contact us using the information above.
- To stop emails, click the unsubscribe link at the bottom of any email or contact us using the information above.
Opt-out requests are honored promptly.
Third-Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Affiliated Websites
This policy also applies to the community, neighborhood and guide websites we publish, including cottlevilletrails.com, streetsofcaledonia.com, thereservewildwoodmo.com, lakestlouiswaterfronthomes.com, newconstructionplaybook.com, and stlrelo.com. Contact forms on those sites deliver to Gateway Realty Group and are covered by the terms on this page.
How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Information Safety
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
California Residents' Specific Rights
If you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.
Third-Party Services We Use
We do not display advertising on this Site, and we do not sell your personal information. We do rely on a small number of third-party services to operate the Site. Each is listed below, along with what it receives.
- Web3Forms — processes submissions from the contact and consultation forms on this Site. When you submit a form, the information you entered (such as your name, email address, phone number, and message) is transmitted to Web3Forms, which delivers it to us by email. See the Web3Forms privacy policy.
- Cloudflare Turnstile — a privacy-focused alternative to CAPTCHA used on our forms to distinguish real visitors from automated abuse. It analyzes browser and interaction signals and does not require you to solve a puzzle. See the Cloudflare privacy policy.
- Google Analytics — measures aggregate Site usage, such as which pages are visited and how visitors arrive. We use it to understand what content is useful, not to identify individuals. See Google's privacy policy.
- Microsoft Clarity: records how visitors interact with a page (scrolling, clicks and form abandonment) as heatmaps and session replays. Form field contents are masked in the browser before anything is sent. See Microsoft's privacy statement.
- Embedded content from YouTube, Google Maps, and Instagram — some pages include videos, maps, or social posts hosted by these services. Loading that content means the provider receives your IP address and may set its own cookies. We load YouTube videos through youtube‑nocookie.com and only after you click to play, which limits what YouTube collects, but it does not eliminate it.
These providers process information on our behalf in order to deliver the functionality described above. We do not control, and are not responsible for, how a third-party provider uses information collected through its own service, and we encourage you to review the privacy policies linked above.
Changes to This Privacy Policy
livingstlouismo.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Children Under 13
Gateway Realty Group does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:
Phone: 636-626-0753
Email: GatewayRealtyGroupSTL@gmail.com
Office: 950 Caledonia Drive, O'Fallon, MO 63368
Brokerage: Berkshire Hathaway HomeServices Select Properties
Broker Phone: 636-720-1100
This page was last updated July 29, 2026.